Teen Denied Refund For Prom Dress To Pay For Boyfriend's Funeral

Filed Under: Fashion Smashion Sad Sad

Jackie Genovese, a 16-year-old sophomore from New Jersey, was planning on attending prom with her 17-year-old boyfriend of two years, James Volpe.

Jackie purchased a pricey $1,200 prom dress from Freehold's Diane and Co., popular from Oxygen’s show Dress Coutoure.

Unfortunately for all involved, James was killed in a car crash on May 13th heading home from a baseball team dinner. Jackie’s mom went back to the store and requested a refund so she could help pay for the funeral.

Instead, the store’s policies don’t offer refunds, but they did offer her store credit which wasn’t good enough for Jackie’s mom. Furthermore, she claims when she arrived to return the dress, they were “nasty and unsympathetic.”

As for the store, they deny ever being rude and stated:

“This terrible tragic situation has been spun out of control. It's not a matter of being vicious or uncompassionate, but we are faced with tragedy all the time. And we weren't given a chance to rectify the situation."

The store also offered to make a donation to a memorial set up in James' name, though that wasn't good enough for one friend who started a Facebook page asking for everyone to boycott the store.

We understand the circumstances are awful, but really, there’s no way for the store to know if the dress was worn before or not. And while we hope many people wouldn’t do this, but what’s to stop other people from going and fabricating a death story to get a full refund?

What do U think….

Should the store has issued a full refund?

View Results

Should the store has issued a full refund?

  • Maybe, still not sure. (12%)
  • No. Store credit is their policy. (20%)
  • YES! It's an awful situation. (68%)

Total Votes: 9,333

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Posted: May 23, 2011 at 12:15 pm

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